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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jordan Han

Jordan Han

October 30, 2025

5  out of  5
rating by Jordan Han
"I've been with Jake Johnston since 2023 when I first moved out to Nevada from Washington state. I normally never bother to read or write reviews. I chose this agent because I had just gotten a contract to work out in a small mining town and he happened to be the closest agent. As it turns out, this was probably one of the best decisions I have ever made. Recently, I moved twice within the span of 3 months, and although I am further away from my agent, I have decided that I will continue with them for the foreseeable future. It is just incredibly hard to find a dependable agent who is supported by equally reliable staff. What really solidified my decision was a recent experience I had working with Stephanie V. Over the span of 48 hours, we went back and forth working on a renters' insurance policy that would be accepted by my new landlord. The leasing office kept rejecting my binder, citing so- and so- guidelines and I felt I was about to throw in the towel each time we came across a new problem, but Stephanie kept encouraging me to continue. She thought of various documents that she could supply me with to prove that I had renters' insurance that would adequately satisfy my landlord's demands. After 3 attempts, we finally dug up something that was approved. I want to give Stephanie a personal shout-out for sticking with me through this!"
We responded:
"Thank you, Jordan, for sharing your experience! I'm so happy to hear that our team, especially Stephanie, was able to assist you through the challenges with your insurance. Your trust and decision to stay with us, despite the distance, mean a lot. We're committed to providing dependable service and support whenever you need it. If there's anything else we can do for you, just let us know!"
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Shaun Bittick

October 30, 2025

5  out of  5
rating by Shaun Bittick
"State Farm has great premiums and Tianna has great customer service skills."
We responded:
"Thank you, Shaun! I'm delighted to hear that you appreciate our premiums and Tianna's excellent customer service skills. We strive to provide the best experience for our customers. If you need anything else, feel free to reach out!"
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john lewin

October 29, 2025

5  out of  5
rating by john lewin
"I recently had the pleasure of working with Tianna and the entire staff, who demonstrated exceptional professionalism and patience throughout our interactions. They took the time to understand my insurance needs, offered tailored solutions, and thoroughly addressed all my questions. Their expertise and dedication to customer service were impressive, and I appreciate the help they provided. Thank you for your excellent service.
J Lewin"
We responded:
"Thank you, John, for your wonderful feedback! I'm delighted to hear that Tianna and our team provided you with such a positive experience. We always strive to offer personalized solutions and ensure all your questions are answered. Your appreciation means a lot to us. Let us know if there's anything else we can assist you with!"
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HAYDEE RAMON

October 29, 2025

5  out of  5
rating by HAYDEE RAMON
"Thank you Addy for all you do and all your help."
We responded:
"Thank you, Haydee! I'm happy to know that Addy has been helpful to you. Our team is dedicated to providing excellent service, and your feedback means a lot to us. If there's anything else we can assist you with, feel free to reach out!"
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Zaniah Reyna

October 29, 2025

5  out of  5
rating by Zaniah Reyna
"The Agents there have Great customer service, especially Adalynne She was very helpful in explaining all the policies and made the process quick and easy! If anyone is looking for an agent in the future I’d recommend her!"
We responded:
"Thank you, Zaniah! I'm happy to hear about your positive experience with our team, especially Adalynne. It's wonderful to know she made the process smooth and informative for you. If you ever need further assistance, feel free to reach out!"
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Jeana Vitale

October 29, 2025

5  out of  5
rating by Jeana Vitale
"Tianna was such a huge help. So thankful for her"
We responded:
"Jeana, thank you for your feedback! I'm happy to hear that Tianna was able to assist you so effectively. We appreciate your support and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
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Arlyssa Ybarra

October 29, 2025

5  out of  5
rating by Arlyssa Ybarra
"Addie is a GREAT help and gave me information I didnt know about when it came to policies. I recommend her to anyone looking for an agent! Shes dedicated to helping one and goes above and beyond!"
We responded:
"Arlyssa, thank you for your wonderful feedback! I'm delighted to hear that Addie provided you with valuable information and exceptional service. We appreciate your recommendation and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Heidee Cross

October 29, 2025

5  out of  5
rating by Heidee Cross
"This place is amazing! And best customer service! Very happy with them !"
We responded:
"Heidee, thank you for your wonderful feedback! I'm glad you're happy with our service. We’re here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Sophia Rae

October 29, 2025

5  out of  5
rating by Sophia Rae
"I can’t say enough good things about the women who helped me Addie went above and beyond to help me with a difficult situation, and she got everything figured out and in order for me. She was so helpful, patient, and easy to talk to."
We responded:
"Sophia Rae, thank you for your wonderful feedback! I'm so happy to hear that Addie provided such exceptional support and made your experience a positive one. Our team is dedicated to offering helpful and patient service. If you ever need anything else, feel free to reach out!"
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Julie Reyna

October 29, 2025

5  out of  5
rating by Julie Reyna
"Addy Montiel had has amazing customer service. Made everything easy and stress free."
We responded:
"Thank you, Julie! I'm happy to hear that Addy provided you with such exceptional service. We strive to make everything as easy and stress-free as possible for our customers. If you ever need anything else, feel free to reach out!"
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Jocelyn Salinas

October 28, 2025

5  out of  5
rating by Jocelyn Salinas
"Shoutout too adalynne always doing an amazing job ❤️"
We responded:
"Thank you, Jocelyn! I'm happy to hear that Adalynne is providing such excellent service. We appreciate your feedback and look forward to continuing to serve you. Let us know if there's anything else we can do for you!"
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Juan Antonio Silva

October 28, 2025

5  out of  5
rating by Juan Antonio Silva
"CUSTOMER SERVICE FROM ADDY IS TOP NOTCH. MY WIFE AND I HAVE HAD STATE FARM INSURANCE ON OUR VEHICLES FOR YEARS BECAUSE WE APPRECIATE THE PROFESSIONALISM AND CARE THEY OFFER."
We responded:
"Juan Antonio, thank you for your fantastic feedback! I'm delighted to hear that Addy provided you with exceptional service. It's wonderful to know that you and your wife value the professionalism and care we strive to offer. If you ever need anything, feel free to reach out!"
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JANET LOPEZ

October 28, 2025

5  out of  5
rating by JANET LOPEZ
"Addy has professional customer service and provides detailed plans."
We responded:
"Thank you, Janet! I'm happy to hear that Addy provided you with professional service and detailed plans. Our team is dedicated to delivering the best experience possible. If you have any more questions or need further assistance, feel free to reach out!"
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brynlee Golliglee

October 28, 2025

5  out of  5
rating by brynlee Golliglee
"Tianna Golliglee, was a super amazing help to me!"
We responded:
"Thank you, Brynlee, for the fantastic rating! I'm happy to know you had a positive experience with our office. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
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stacy stewart

October 28, 2025

5  out of  5
rating by stacy stewart
"The customer service here is great! Stephanie Vawter was very helpful with all my questions and helping me sign up for a new policy. Would definitely recommend!"
We responded:
"Thank you, Stacy! I'm happy to hear that Stephanie was able to assist you with your questions and help you with your new policy. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Evy Garza

October 28, 2025

5  out of  5
rating by Evy Garza
"Thank you Adalyn for being so knowledgeable and helping me find the right policy for me."
We responded:
"Thank you, Evy! I'm happy to hear that Adalyn was able to assist you in finding the right policy. Our team is dedicated to providing knowledgeable and helpful service. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of JESICA GARZA-SILVA

JESICA GARZA-SILVA

October 28, 2025

5  out of  5
rating by JESICA GARZA-SILVA
""ADDY" IS A COURTEOUS & PROFESSIONAL YOUNG LADY KEEPING THE CLIENT IN MIND OF THEIR INSURANCE NEEDS!!"
We responded:
"Thank you, Jesica! I'm happy to hear that Addy provided such courteous and professional service. Our team is dedicated to keeping your insurance needs a priority. If there's anything else we can assist you with, just let us know!"
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Rosalinda Trevino

October 28, 2025

5  out of  5
rating by Rosalinda Trevino
"I got the best customer service with Adalynne Munoz she has great customer service and answered all my questions effectively."
We responded:
"Hey, Rosalinda! Thanks so much for sharing that Adalynne was able to guide you through your questions and make the process easy to follow. We appreciate you taking the time to recognize her effort and attention."
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Dianissa Reyes

October 28, 2025

5  out of  5
rating by Dianissa Reyes
"Had a very good experience with Adalynne, very efficient and helpful!"
We responded:
"Thank you, Dianissa! I'm happy to hear that Adalynne provided you with efficient and helpful service. We appreciate your feedback and are always here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Jasmine Perez

Jasmine Perez

October 28, 2025

5  out of  5
rating by Jasmine Perez
"The service was amazing! Adalynne made sure I got everything I needed and she was extremely informative and helpful. Great costumer service!"
We responded:
"Thank you for your review, Jasmine! I'm happy to hear that Adalynne provided you with such informative and helpful service. We always aim to deliver excellent customer service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
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Sueley Alvarez

October 28, 2025

5  out of  5
rating by Sueley Alvarez
"I had a great experience with Adalynne! She was very helpful. Very professional. Highly recommend her!"
We responded:
"Thank you, Sueley! I'm glad to hear that Adalynne provided you with such helpful and professional service. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Prescilla Vega

October 28, 2025

5  out of  5
rating by Prescilla Vega
"Great services and good prices 🙌 addy helped us with our life insurance 🙌really recommend her"
We responded:
"Thank you, Prescilla! I'm happy to hear you enjoyed our services and found our prices appealing. Addy is a valuable part of our team, and I'm glad she could assist you with your life insurance needs. If you have any more questions or need further assistance, feel free to reach out!"
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Martina Belmarez

October 28, 2025

5  out of  5
rating by Martina Belmarez
"Fantastic customer service! Whenever I have a question on a policy Adalynne is quick with a response. She is very kind and professional!"
We responded:
"Thank you for your wonderful feedback, Martina! I'm delighted to hear that Adalynne has been helpful and professional in addressing your questions. We appreciate your support and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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TrewBalance CBD

October 27, 2025

5  out of  5
rating by TrewBalance CBD
"Oh my gosh!! I am so excited we found Jake Johnston State Farm Insurance agent!! Tianna was so diligent in her work and so informative! She reviewed our policies and not only are they much better now, but also saved us a ton of money!!! So thankful!!!"
We responded:
"Thank you! I'm happy to hear that Tianna was able to assist you effectively and provide valuable insights on your policies. It's wonderful that you're satisfied with the changes and the savings! If you have any more questions or need further assistance, feel free to reach out anytime."
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Kai K

October 27, 2025

5  out of  5
rating by Kai K
"Tianna was very helpful! Very informative and personable."
We responded:
"Thank you, Kai! I'm happy to hear that Tianna was able to assist you with such helpful and informative service. We appreciate your feedback and are here if you need anything else!"