State Farm® Insurance Agent Jake Johnston
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jennifer Frade
April 30, 2025
1
out of
5
rating by Jennifer Frade
"Just added a vehicle to a an existing account and needed Proof of insurance sent to them to wild West and my personal email. I had to go in person to request it because they could not simply email it as promised and then I was laughed at by the receptionist this morning like five minutes ago not cool. perhaps you should do better."
We responded:
"Hi Jennifer, thank you for your feedback. We’re truly sorry to hear that your recent experience was frustrating. We understand how important timely communication is, especially when you're trying to get things done quickly. After reviewing the situation, it appears there was a breakdown in communication between a few parties. Based on our conversation with your husband, we followed through on what was discussed and sent the necessary documents directly to Wild West. We value your business and would welcome the opportunity to speak with you directly to help resolve any lingering concerns. Please feel free to reach out at your convenience."
Larry Hyland
March 3, 2025
5
out of
5
rating by Larry Hyland
"Tristan at the midden State Farm office In minden nevada was very easy to work with and resolved my questions easily. I've been with stage farm for I believe close to 40 years now. And am very satisfied with all the agents i've ever worked with."
We responded:
"Thank you, Larry, for your wonderful feedback! I'm delighted to know that Tristan was able to assist you with ease. It's fantastic to hear that you've been with State Farm for nearly 40 years and have had positive experiences with our agents. If you ever have more questions or need assistance, don't hesitate to reach out. We're here to help!"
Jasmine Ramirez
January 21, 2025
5
out of
5
rating by Jasmine Ramirez
"Sarah was so amazing and patience with my son and I! Will come again"
We responded:
"Thank you, Jasmine, for your valuable feedback. We are pleased to hear that Sarah provided you and your son with exceptional assistance and care. We look forward to welcoming you back to our office whenever you require our services. Should you have any questions or need further assistance, please do not hesitate to reach out."
Sid Frank
January 20, 2025
5
out of
5
rating by Sid Frank
"Excellent service by Tristan. Answered all questions professionally and took care of the matter quickly and efficiently!"
We responded:
"Thank you, Sid, for your wonderful feedback! I'm happy to know that Tristan provided you with excellent service and addressed your questions professionally and efficiently. Our team is dedicated to delivering top-notch service, and it's great to see that reflected in your experience. If you have any more questions or need assistance in the future, feel free to reach out to our office."
Jennifer Tully
January 4, 2025
5
out of
5
rating by Jennifer Tully
"I have had great customer service from Jake Johnston State Farm. Most recently with Kim and replacement vehicle along with address changes. She was very thorough. Thank you"
We responded:
"Thank you, Jennifer, for sharing your positive experience with our team! I'm glad to hear that Kim was able to assist you thoroughly with your vehicle replacement and address changes. We appreciate your kind words and are here to help with any future needs you may have."
charles haynes
November 12, 2024
5
out of
5
rating by charles haynes
"that girl is amazing , what a wonderful attitude, it is nice to hear someone who cares, thankyou for your kind words"
We responded:
"Charles, Thank you for your wonderful review! I'm so happy to hear that you had such a positive experience with our team. We truly value providing caring and attentive service. If you need any further assistance, don't hesitate to reach out. - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Willcall Stark
October 17, 2024
5
out of
5
rating by Willcall Stark
"I recently had the pleasure of speaking to Kimberly Andona in regards to my mortgage Company not receiving some documents. She was great. She is very nice and professional. She took care of me right away and emailed the documents I needed. I have many policies with State Farm and have been a customer for many years. I have always gone through the Yerington office and the whole staff is wonderful there. I am a very happy customer."
We responded:
"Kimberly is indeed a valuable member of our team, and I'm glad she could assist you promptly with your mortgage documents! It's wonderful to know that you have had such positive experiences with our Yerington office over the years. We truly appreciate your loyalty and are happy to have you as a satisfied customer. If you ever need anything else, don't hesitate to reach out. - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Ismael Gutiérrez
October 3, 2024
5
out of
5
rating by Ismael Gutiérrez
"Recomendada Sandra, buena atención y soluciones rápidas aun es español muy seguro"
We responded:
"¡Gracias por tu recomendación, Ismael! Nos alegra saber que recibiste una buena atención y soluciones rápidas de parte de Diana y nuestro equipo. Estamos aquí para brindarte un servicio seguro y confiable en español. ¡Esperamos seguir siendo tu opción de confianza en seguros! - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Sean Weissman
October 1, 2024
5
out of
5
rating by Sean Weissman
"Very knowledgeable and helpful. Been using them for about 15 years. When a previous car of mine was totalled they made the process of my claim very easy so I could focus on getting a replacement. Service has also always been quick with switching vehicle insurance or setting up new renters insurance."
We responded:
"Sean, thank you for the fantastic review! I'm happy to know you had a great experience with our office. We're always here to help with any of your insurance needs. - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Connie Watson
August 28, 2024
5
out of
5
rating by Connie Watson
"Kim Andona was extremely kind and very helpful to me"
We responded:
"Connie, thank you for your review. I'm glad to hear that Kim was kind and helpful to you. We appreciate your feedback and look forward to assisting you with any future needs. - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Brenda Fisher
August 28, 2024
5
out of
5
rating by Brenda Fisher
"Willow dug deep, and deeper and followed up, time after time , for months. Finally, she figured out the mistake by corporate and returned a credit to my account. Now that effort was outstanding.. She didn’t give up. She knew it was the right thing to do. Thank you so much Willow. WELL DONE!"
We responded:
"Brenda, thank you for sharing your experience. I'm glad Willow was able to resolve the issue and ensure the credit was returned to your account. Her dedication and persistence are truly commendable. We appreciate your kind words and are here for any future needs. - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Angela Verso
August 27, 2024
5
out of
5
rating by Angela Verso
"We had the opportunity to speak and meet with Sandra and we had such an amazing experience with her. She explained everything to us in a well manner and made sure we had all of our questions answered. I would definitely recommend her."
We responded:
"Angela, thank you for your wonderful review. I'm glad Sandra provided you with an amazing experience and answered all your questions thoroughly. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Marlyce McKinnon
August 24, 2024
5
out of
5
rating by Marlyce McKinnon
"Joanna and Teresa are amazing!!"
We responded:
"Marlyce, thank you for your review. I'm glad to hear that Joanna and Teresa provided you with excellent service. We appreciate your feedback and look forward to assisting you with any future needs. - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Chad Mckinnon
August 24, 2024
5
out of
5
rating by Chad Mckinnon
"Love State Farm! Joanna and Tracy with Jake Johnston’s branch are great! Go see them."
We responded:
"Chad, thank you for the wonderful review. I'm glad to hear that Joanna and Tracy have provided you with great service. We appreciate your recommendation and look forward to assisting you with any future needs. - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Francisco Jesus Rodriguez Pelayo
August 19, 2024
5
out of
5
rating by Francisco Jesus Rodriguez Pelayo
"Buen servicio de Sandra"
We responded:
"Gracias, Francisco, por su comentario positivo. Me alegra saber que Sandra le brindó un buen servicio. Estamos aquí para ayudarle con cualquier necesidad futura. - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
CHUCKLES13-YT
August 14, 2024
5
out of
5
rating by CHUCKLES13-YT
"Great service!"
We responded:
"Glad you had a great experience with our service! Thanks for the awesome review! - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Malinda Pope
August 14, 2024
5
out of
5
rating by Malinda Pope
"Upon looking to change auto and home insurance companies, I contacted State Farm to get quotes and talk to an agent. I was fortunate to have been connected to Willow Ornellas in the Minden, NV office. Willow is extremely kind, informative, and professional!! She kept in contact with me through emails, text messages, and phone calls. Her emails were extremely detailed, outlining quotes for the various policies. Willow made the transferring of my home and auto policies so smooth. I wish I had switched to State Farm earlier! Willow is a shining example of how customer service truly should be! I am impressed with her knowledge of insurance and personal customer service. State Farm is blessed to have Willow on their team!!! Malinda Pope"
We responded:
"Hey Malinda, thanks so much for your awesome review! I'm really glad Willow could assist you with your auto and home insurance needs. She truly is kind, informative, and professional, and it's great to know she made the process smooth for you. We're grateful to have her on our team! If you ever need anything else, feel free to reach out. - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Timothy
August 7, 2024
5
out of
5
rating by Timothy
"Great service and always helpful. Sarah is always kind and extremely helpful when I get a call from her"
We responded:
"Hey Timothy, Thanks a lot for the awesome review! We're glad to hear that Sarah has been kind and helpful to you. We're grateful to have her on our team. If you need anything else, feel free to reach out! - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Ariel Smith
August 7, 2024
5
out of
5
rating by Ariel Smith
"I have worked a lot with Diana and she is amazing. She is always so helpful and sweet. She does everything she can to help me."
We responded:
"Hey Ariel, Thanks a lot for the awesome review! I'm really happy to hear that Diana has been so helpful and sweet. She truly is a valuable part of our team. If you ever need anything else, we're here for you! - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Steve Moody
July 31, 2024
5
out of
5
rating by Steve Moody
"Sandra was very helpful wirh my claim."
We responded:
"Hey Steve, I'm so glad Sandra could help you with your claim! Thanks for sharing your experience! If you need anything else, we're here for you. - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Tierra Perkins
July 22, 2024
5
out of
5
rating by Tierra Perkins
"Listened to my question, and was able to provide me information that I was able to understand!"
We responded:
"Hey Tierra! I'm so happy you found the information clear and understandable! If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for the awesome review! - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Sonni Mottin
July 22, 2024
5
out of
5
rating by Sonni Mottin
"Sandra does exelent service, good comication, exelent cusyomer service she explain everything very good"
We responded:
"Hey Sonni! Thanks so much for the awesome review! I'm really happy to hear that Sandra provided excellent service and clear communication. We're grateful to have her on our team! If you ever need anything else, feel free to reach out. - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Roman Sanchez
July 22, 2024
5
out of
5
rating by Roman Sanchez
"Sandra dio muy buen servicio"
We responded:
"Hola Roman, ¡Gracias por su comentario! Nos alegra saber que Sandra le brindó un muy buen servicio. Si necesita algo más en el futuro, no dude en contactarnos. - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Edward Biggs
July 19, 2024
5
out of
5
rating by Edward Biggs
"Sandra was very helpful in getting my Home Owners policy reviewed and updated."
We responded:
"Hey Edward! I'm so glad Sandra could help you review and update your homeowners policy! We appreciate your feedback and are always here if you need anything else. - Jake Johnston - State Farm Insurance Agent, Yerington, NV"
Sheena Leonard
July 10, 2024
5
out of
5
rating by Sheena Leonard
"I have many policies currently with State Farm and have been a customer for over 15 years. Yerington's office is always helpful and friendly. I recently worked with a Kimberly A. to change some things on my policy, and she was knowledgeable, professional and took care of my needs immediately. I never get a "used car salesman" vibe when dealing with State Farm. Happy customer!"
We responded:
"Thank you for your continued trust in our office for over 15 years, Sheena! We're glad to hear that Kimberly provided knowledgeable and professional service to meet your needs promptly. We appreciate your kind words about our team's helpful and friendly approach. We're here for you whenever you need us! - Jake Johnston, State Farm Insurance Agent, Yerington, NV"